Brittany Ferries responds to protect Rosslare customers amid virus threat

Brittany Ferries has outlined a series of changes to its schedules, in response to the on-going Coronavirus crisis.

On 12 March, the French government announced steps to protect its citizens. As a company employing all-French crew, Brittany Ferries must also respond quickly. It must prepare for the possibility that many crew may not be available to work, either through self-isolation or because they are caring for family members at home.

In addition the Spanish government has announced a state of alert, applicable from 14 March. This follows a significant increase in Coronavirus cases.

The measures are therefore designed to ensure sufficient crew are available to operate as many services as possible, while responding to the dynamic political situation in Spain.

The following changes will apply until at least 9 April 2020:

Brittany Ferries’ Kerry Rosslare to Bilbao service will take only freight traffic. The last passenger service will leave Bilbao at 12:00 Sunday 15 March bound for Rosslare. This change applies until at least 9 April 2020.

MondayArrive Rosslare 1600      Depart Rosslare 2330
TuesdayArrive Roscoff 1530      Depart Roscoff 1900
WednesdayArrive Rosslare 0800      Depart Rosslare 1100
ThursdayArrive Bilbao 1600     Depart Bilbao  1845
FridayArrive Rosslare 2130      Depart Rosslare 2330 
SaturdayAt Sea
SundayArrive Bilbao 0800      Depart Bilbao 1200 

These changes will be reviewed by directors in the days and weeks to come. All passengers with existing reservations will be offered a full refund. Where possible – and acceptable to the traveller – alternative arrangements will be made on other Brittany Ferries services.

“On behalf of everyone in the company, I would like to apologise for the significant disruption this will cause to many customers,” said Christophe Mathieu, CEO Brittany Ferries. “However, under the extraordinary circumstances of the current crisis, we have no option but to take decisive action now to respond to the challenges we face. We thank everyone for their understanding at this difficult time.”

It is likely that customer relations teams in all markets will be extremely busy in the days to come. In addition, normal two-way interaction via social media may not be possible due to the volume of enquiries and availability of staff.

Brittany Ferries apologises in advance for delays in usual response times.

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